faq

How can I pay for my order?

All orders can be paid through our payment providers, which May include Wix payments (For credit cards) & Paypal (For credit cards and PayPal direct). We also provide the option of invoicing, when the customer is given the option to choose the manual payment link, which informs us that the customer would like to pay directly from their online bank. This option is strictly restricted to Customers who live within the EU and are familiar with SEPA payments. 
When using an invoice payment, it will be sent together with the order or in an electronic format by us after you complete the order.

The order can also be picked up from the Sujula store within the opening hours. You will receive an email when your order is packed and picked up.

The pick-up order can also be paid in the store, in which case the ordered products will be kept for 7 days from the order, Please take this into account when placing the order.



 

Where is my order confirmation?

Once your payment has been processed, you will receive an order confirmation by email to the email provided by you. Please verify the legibility of your email address, and ensure it is typed correctly.

In case you have not received your order confirmation within an hour of completing your payment, please send us an email at orders@sujula.fi and we should gladly help you. Before emailing us, please check your junk mailbox to ensure the order confirmation has not gone straight to your junk folder.

If you have created an account on our site, you should be able to view your order within your online account, and also check the order updates, as well as view the status of your order.

I would like to return my products. How should I go about doing that?

According to the Finnish law on consumer protection, the customer has the right to exchange or
return their purchased products for up to 14 days from the date of delivery of their purchased
products. The right to return purchased products includes only unopened and resalable products
in their original packaging.
Include the following in your return:
– Customer number, name, address and phone number
– Bank account number/ Method of payment
– Copy of order confirmation from Sujula OY
Return address:
Sujula OY
Kuhnustantie 8,
83940 Juuka


We don’t accept returns after 14 days from the date of delivery. Once a returned product has been
accepted through reclamation handling, the money will be reimbursed directly to your bank
account. If there is no notable flaw in the product and the customer wishes to return it anyway, the
customer is responsible for the possible delivery fee. Sujula Oy will take care of return postage fees
in the event the product received by the customer is defective or damaged, or if the wrong product
was shipped by mistake. The customer is responsible for the accuracy of their order before making
their purchase. In the event the customer accidentally orders the wrong product, they must contact
us immediately after placing the order for us to rectify the issue. The quickest way to contact is by
email at orders@sujula.fi

I would like to cancel my order. What is the fastest way to proceed?

In the event the customer accidentally orders the wrong product or would like to cancel their order, they must contact us immediately after placing the order for us to rectify the issue. The quickest way to contact is by email at orders@sujula.fi. When sending us an email, make sure to provide us with your name, address, order number as well as other relevant information including reason for cancellation.


NOTE!

Refusal to pickup products after they have been delivered to your nearest Post locker is not an acceptable method of return.
If the order is returned to us without being collected, we will charge the order for shipping costs in both directions and 20% of the total amount of the order as processing costs.

Sujula

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Kuhnustantie 8,
83940 Juuka

+358400376736
Orders@sujula.fi

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