All orders can be paid through our payment providers, which include Klarna Payments & Paypal (For credit cards and PayPal direct).
Orders are generally packed and shipped within 1-3 business days of payment check-in. (+ time spent transporting mail) In exceptional cases (illness, promotions, events or holidays) the delivery time may be longer, this will be informed as necessary.
Payment Service Provider
Klarna Payments & Paypal act as a collecting payment service provider and are an authorised Payment Institution. Sujula will be shown as the recipient on your bank or credit card statement depending on the payment method you choose. Klarna and Paypal will forward the payment to the merchant. For reclamations, please contact us directly with the contact information provided on our website.
Delivery method and shipping costs
The normal delivery of the products is 6 € / shipment, and free of charge for orders over 50 € within Finland. We deliver orders as a postal package that can be tracked with a tracking number. If delivery is requested as a “fragile” package, additional postage will be added according to the shipping price. More information can be found at www.posti.fi. Orders shipped outside of Finland utilize the most cost efficient shipping method which may include DHL, UPS, Postnord or others. Shipping costs for products outside of Finland are calculated based on the cheapest trackable shipping method, while ensuring the safety of the products packaged inside.
The order can also be picked up from the Sujula store within the opening hours. You will receive an email when your order is packed and picked up. The pick-up order can also be paid in the store, in which case the ordered products will be kept for 7 days from the order, Please take this into account when placing the order.
The exchange and return policies
According to the Finnish law on consumer protection, the customer has the right to exchange or return their purchased products for up to 14 days from the date of delivery of their purchased products. The right to return purchased products includes only unopened and resalable products in their original packaging.
Include the following in your return:
– Customer number, name, address and phone number
– Bank account number/ Method of payment
– Copy of order confirmation from Sujula OY
We don’t accept returns after 14 days from the date of delivery. Once a returned product has been accepted through reclamation handling, the money will be reimbursed directly to your bank account. If there is no notable flaw in the product and the customer wishes to return it anyway, the customer is responsible for the possible delivery fee. Sujula Oy will take care of return postage fees in the event the product received by the customer is defective or damaged, or if the wrong product was shipped by mistake. The customer is responsible for the accuracy of their order before making their purchase. In the event the customer accidentally orders the wrong product, they must contact us immediately after placing the order for us to rectify the issue. The quickest way to contact is by email at email@example.com
Refusal to pickup products after they have been delivered to your nearest Post locker is not an acceptable method of return.
If the order is returned to us without being collected, we will charge the order for shipping costs in both directions and 20% of the total amount of the order as processing costs.
Problem situations in delivery or return deliveries
If the product is flawed or damaged during the delivery or the wrong product has been delivered, you must inform us about the situation immediately at firstname.lastname@example.org or via mail to:
Informing us about a flawed delivery or product has to be done as soon as possible within 14 days of delivery. The customer is required to make a reclamation with the post office, if the package has been damaged in mail.